1bet100 Privacy Policy

1.1 1bet100 ("we," "us," "our," or "the Platform") operates the online casino and sports betting platform accessible at https://1bet100.app, serving registered players in the Republic of the Philippines.

1.2 1bet100 is the personal information controller responsible for the collection and processing of personal data submitted through account registration, platform use, customer support interactions, and payment transactions.

1.3 This Privacy Policy applies to all users of the 1bet100 Platform, including registered players, prospective players who browse the Platform without registering, and any individual who interacts with 1bet100 through email or customer support channels.

1.4 This Policy should be read alongside the 1bet100 Terms & Conditions, which govern your use of the Platform. By registering at 1bet100, you confirm you have read and accepted both documents.

2.1 Registration Data. When you create a 1bet100 account, we collect: full legal name, date of birth, Philippine mobile number, email address, chosen username, and account password (stored in hashed, non-reversible form).

2.2 Identity Verification (KYC) Data. To comply with PAGCOR requirements and anti-money laundering obligations, we collect government-issued identification documents (such as Philippine National ID, passport, or driver's license), proof of address, and selfie verification photographs where required.

2.3 Financial Data. We collect records of all deposits, withdrawals, bets, winnings, and account balance transactions. Payment method identifiers (such as GCash registered mobile numbers or bank account names) are recorded for transaction verification and withdrawal processing. Full payment card numbers are not stored on 1bet100 servers.

2.4 Usage Data. We automatically collect data about your use of the 1bet100 Platform, including: IP address, device type and operating system, browser type, session duration, pages visited, games played, bet history, and login timestamps.

2.5 Communications Data. Records of communications between you and 1bet100 customer support, including email content, chat transcripts, and support ticket history, are retained for service quality and dispute resolution purposes.

2.6 Responsible Gaming Data. Where you set deposit limits, session limits, cooling-off periods, or self-exclusion instructions, these records are maintained in a dedicated responsible gaming register and are processed separately with enhanced access controls.

1bet100 uses your personal data for the following purposes:

• Account management — creating, verifying, maintaining, and securing your 1bet100 account;
• Service delivery — processing deposits and withdrawals, enabling game play, calculating and crediting winnings, and managing bonuses;
• Identity verification — performing KYC checks required by PAGCOR before processing withdrawals and meeting anti-money laundering obligations;
• Fraud and security — detecting, investigating, and preventing fraudulent activity, unauthorized account access, and prohibited conduct as defined in the Terms & Conditions;
• Regulatory compliance — meeting reporting, record-keeping, and audit obligations imposed by PAGCOR and other applicable Philippine law;
• Customer support — responding to inquiries, resolving disputes, and improving service quality;
• Responsible gaming — enforcing self-exclusion and account limits, and identifying patterns that may indicate problem gambling for appropriate intervention;
• Platform improvement — analyzing usage patterns to improve game selection, platform performance, and user experience;
• Direct communications — where you have consented, sending promotional offers, bonus notifications, and account alerts relevant to your 1bet100 account.

4.1 Under the Philippine Data Privacy Act of 2012, 1bet100 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions, including account management, game delivery, and payment processing;
• Legal obligation — processing required to comply with PAGCOR regulations, anti-money laundering laws, and other applicable Philippine legal requirements;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming compliance, where such interests are not overridden by your data protection rights;
• Consent — processing for direct marketing communications, where your consent has been freely and specifically given and may be withdrawn at any time.

5.1 Service Providers. 1bet100 shares personal data with trusted third-party service providers engaged to operate the Platform, including payment processors (GCash, PayMaya, and banking partners), KYC and identity verification providers, cloud hosting providers, fraud detection services, and customer support platform vendors. These providers process data only on 1bet100's documented instructions and under contractual data processing agreements.

5.2 Regulatory Authorities. 1bet100 is required to disclose player data to PAGCOR, the National Privacy Commission, and other Philippine government authorities upon lawful request or as required by applicable regulations, including mandatory reporting of suspicious transactions under the Anti-Money Laundering Act.

5.3 Game Providers. Game providers such as JILI, Pragmatic Play, and other licensed studios may receive anonymized or pseudonymized session data necessary for game certification, RTP reporting, and audit compliance. Personally identifiable information is not shared with game studios beyond what is strictly required.

5.4 No Sale of Data. 1bet100 does not sell, rent, exchange, or transfer your personal data to third parties for their own marketing purposes under any circumstances.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the 1bet100 business, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections and notification to affected players.

6.1 1bet100 retains personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory obligations.

6.2 Account and transaction records are retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine anti-money laundering law.

6.3 KYC verification documents are retained for a minimum of five (5) years following account closure or the date of the last verified transaction, whichever is later.

6.4 Responsible gaming records (including self-exclusion registrations) are retained for a minimum of five (5) years to prevent re-registration by excluded players.

6.5 Communications and support records are retained for two (2) years from the date of the last interaction, unless they are directly relevant to an ongoing dispute or investigation.

6.6 Upon expiry of the applicable retention period, 1bet100 will securely delete or irreversibly anonymize personal data unless a legal obligation requires continued retention.

7.1 The 1bet100 Platform uses cookies and similar tracking technologies (including local storage, session tokens, and analytics scripts) for the following purposes:

• Essential cookies — required for platform functionality, including session authentication, game state preservation, and security token validation. These cannot be disabled without impairing platform access.
• Performance and analytics cookies — used to collect anonymized data about how users navigate the Platform, which games are most popular, and where technical errors occur, enabling 1bet100 to improve platform reliability and user experience.
• Functional cookies — used to remember user preferences such as language settings and responsible gaming tool configurations.

7.2 You may manage non-essential cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the 1bet100 Platform.

7.3 1bet100 does not use third-party advertising cookies or behavioral tracking cookies that share data with advertising networks.

8.1 1bet100 implements appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and 1bet100 servers;
• Encryption at rest for sensitive personal data including KYC documents and account identifiers;
• Bcrypt password hashing — passwords are never stored in recoverable form;
• Role-based access controls — 1bet100 staff access only the data necessary for their specific function;
• Regular security audits and penetration testing of platform infrastructure;
• Two-factor authentication options available to all 1bet100 account holders.

8.2 In the event of a personal data breach that poses a risk to your rights and freedoms, 1bet100 will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will notify affected players without undue delay where required.

9.1 Under the Philippine Data Privacy Act of 2012, 1bet100 account holders have the following rights with respect to their personal data:

9.2 To exercise any of these rights, contact 1bet100's Data Protection Officer at [email protected] with your registered email address and a description of your request. We will respond within thirty (30) days.

10.1 The 1bet100 Platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21. This restriction is imposed by PAGCOR regulations applicable to all Philippine online gambling platforms.

10.2 If 1bet100 becomes aware that personal data has been collected from a person under 21 years of age, such data will be promptly deleted and the associated account will be permanently closed in accordance with our Terms & Conditions.

10.3 If you believe that a minor has provided personal data to 1bet100, please contact us immediately at [email protected].

11.1 As part of its responsible gaming obligations, 1bet100 processes certain player data to identify patterns that may indicate problem gambling behavior. This processing is carried out in the legitimate interests of player protection and PAGCOR compliance.

11.2 Self-exclusion records are maintained in a dedicated system with restricted access. Where a player has registered a self-exclusion, their data is retained in an exclusion register to prevent re-registration during the exclusion period, even if the player requests account deletion.

11.3 For more information about responsible gaming tools available on the 1bet100 platform, including deposit limits, session controls, and self-exclusion, please visit our Responsible Gaming page.

12.1 Some of 1bet100's service providers, including cloud infrastructure providers and game studios, may process data outside the Philippines. Where such transfers occur, 1bet100 ensures that adequate safeguards are in place through contractual data processing agreements that require equivalent levels of data protection.

12.2 1bet100 will not transfer personal data to jurisdictions that do not provide adequate data protection standards without implementing additional contractual or technical safeguards as required by the National Privacy Commission.

13.1 1bet100 reserves the right to update this Privacy Policy at any time to reflect changes in data practices, legal requirements, or platform operations. Material changes will be communicated to registered players via email notification and a prominent notice on the Platform at least seven (7) days before taking effect.

13.2 The effective date of the current version is displayed at the top of this page. Your continued use of the 1bet100 Platform following any update to this Policy constitutes your acceptance of the revised terms.

13.3 We recommend reviewing this Policy periodically to stay informed of how 1bet100 protects your personal data.

14.1 For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 1bet100, please contact our Data Protection Officer:

Email: [email protected]
Subject line: Data Privacy Request — [your registered email]

14.2 You also have the right to file a complaint with the Philippine National Privacy Commission (NPC) if you believe 1bet100 has violated your rights under the Data Privacy Act of 2012.

14.3 1bet100 customer support is available during Philippine Standard Time (PST) business hours. We undertake to acknowledge data rights requests within three (3) business days and to provide a substantive response within thirty (30) days.